At Rprints Co, we carefully prepare and package every order to make sure your products arrive safely.

Processing Time

Most orders are processed within 3–7 business days. Custom, personalized, bulk, or handmade orders may require additional processing time.

Shipping Time

Shipping time begins after your order has been completed and shipped. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other delays outside of our control.

Shipping Costs

Shipping charges are calculated based on the size, weight, and destination of the order.

Tracking

When available, customers will receive tracking information once the order has shipped.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. Rprints Co is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, Rprints Co is not responsible for carrier delays, lost packages, or stolen packages. We will do our best to assist customers with available tracking information or carrier claims.

Because many Rprints Co products are custom-made or personalized, all custom and personalized sales are considered final unless the item arrives damaged, defective, or we made an error with the order.

Custom & Personalized Items

We do not accept returns, exchanges, or cancellations for custom or personalized products after production has started.

Non-Custom Items

Eligible non-custom items may be returned within 14 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Rprints Co within 3 days of delivery. Please include your order information and clear photos showing the issue. If the mistake was made by Rprints Co, we may offer a replacement, correction, store credit, or refund depending on the situation.

Customer Errors

Rprints Co is not responsible for errors approved or submitted by the customer, including incorrect spelling, names, dates, colors, sizes, addresses, or other personalized information.

Due to the nature of digital products, digital downloads are non-refundable and non-returnable after the files have been delivered or downloaded.

Customers are responsible for checking that the file type is compatible with their software, printer, cutting machine, or other equipment before purchasing.

For certain custom orders, Rprints Co may provide a design proof before production. Customers are responsible for carefully reviewing spelling, wording, colors, placement, and other details.

Once the customer approves the design, changes may require an additional fee.

Orders may only be canceled before production has started. Once materials have been ordered, printing has begun, engraving has started, or a custom design has been completed, the order may no longer qualify for cancellation or refund.